Welcome to the Support and Assistance page of Gate Egypt Travel Agent! We are dedicated to ensuring your travel experience is as smooth and enjoyable as possible. Whether you have a question, need help with a booking, or require assistance during your trip, we are here for you every step of the way.
Customer Support
Our team is available to assist you with any inquiries or issues you may have regarding your booking, services, or experiences with us. You can reach us through the following channels:
- Email: support@getegypt.com
- Phone: +20 10 70033884
- Address: Tower 2 A – EL Maadi Star – Apt.3 – Cornish EL Maadi, Cairo, Egypt
- Live Chat: Available on our website during business hours
We strive to respond to all inquiries as quickly as possible. Our team is available Monday to Friday, 9 AM to 10 PM (Cairo time).
Booking Assistance
If you need help with making, modifying, or canceling a booking, our support team is here to guide you. We recommend contacting us directly for assistance with urgent booking changes or issues.
- Make a new booking: If you need help choosing the best tours, transfers, or accommodations, contact us for personalized assistance.
- Modify your booking: Changes to bookings can be made up to 24 hours before your scheduled tour or transfer time.
- Cancellation: Our cancellation policy allows for full refunds when you cancel up to 24 hours before your booking.
Travel Assistance
During your trip to Egypt, we want you to feel safe, comfortable, and informed. If you need any on-the-ground support, our team is available to help.
- On-Site Support: If you encounter any issues during your tours or transfers, contact your tour guide or local support team.
- Emergency Assistance: In case of emergencies, please call our dedicated emergency support line: +20 10 70033884
FAQs
For common questions regarding our services, payment methods, cancellation policies, and more, please refer to our FAQ section on the website.
Accessibility Needs
We are committed to making your travel experience as inclusive as possible. If you have any special requirements or need assistance, please let us know in advance, and we will do our best to accommodate your needs.
Feedback and Suggestions
Your experience matters to us! If you have any feedback or suggestions to help us improve our services, we would love to hear from you. Please send your comments to feedback@getegypt.com.
