1. General Information
These Terms & Conditions govern the use of our services at Gate Egypt Travel Agent and are applicable to all bookings made through our website or any other platforms we operate. By making a booking, you agree to these Terms.
2. Booking and Payment Terms
- Pay Later Option: When booking through Gate Egypt, you have the option to “pay later.” The total booking amount can be paid in full upon arrival or at a later specified date as per the agreement. Payment methods will be available at the time of booking.
- Payment Confirmation: While you can reserve a tour or service with the “pay later” option, the reservation is not considered confirmed until the full payment has been received by us. Any delays in payment could result in the cancellation of your reservation.
- Deposit Requirement: Some bookings may require a deposit to secure your reservation. In such cases, the remaining balance must be paid before the service or tour date.
- Payment Methods: We accept various payment methods, including credit/debit cards, bank transfers, and other specified platforms. The available methods will be shown during the booking process.
3. Cancellations and Refunds
- Cancellation by You: If you wish to cancel a booking, please review our cancellation policy. Cancellations made up to 24 hours before the start of the tour or service will be eligible for a full refund. No refunds will be given after this period.
- Refund Process: In the case of a cancellation eligible for a refund, please allow up to 7 business days for the refund to be processed. Refunds will be made to the original payment method.
- Cancellation by Us: If we need to cancel a tour or service due to unforeseen circumstances, we will notify you as soon as possible. A full refund will be provided in such cases.
4. Amendments
- Changes to Bookings: You may request changes to your booking, subject to availability and agreement. Additional fees may apply depending on the nature of the amendment.
- Service Availability: If a tour or service is no longer available for any reason (e.g., overbooking, force majeure events), we will provide you with alternative options or a full refund.
5. Traveler Responsibilities
- Accuracy of Information: It is your responsibility to ensure that all information provided during booking (e.g., personal details, travel dates, etc.) is accurate and complete. We are not responsible for any issues arising due to inaccurate or incomplete information.
- Travel Documentation: It is your responsibility to ensure you have the necessary travel documents, including passports, visas, and any other required documentation.
- Health and Fitness: Certain tours or services may require a specific level of health or fitness. It is your responsibility to check the requirements before booking and ensure that you meet the criteria.
6. Liability
- Limitation of Liability: Gate Egypt Travel Agent is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services, including but not limited to injury, loss, or damage to property during tours or services.
- Force Majeure: We are not liable for any delays, cancellations, or alterations caused by circumstances beyond our control, such as weather conditions, political unrest, or other events of force majeure.
7. Travel Insurance
We recommend that all travelers obtain comprehensive travel insurance that covers medical emergencies, trip cancellations, lost baggage, and other unforeseen events during their travel.
8. Privacy and Data Protection
We respect your privacy and will handle your personal information in accordance with our privacy policy. Your personal information will only be used to process your booking and to provide the services you have requested.
9. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Egypt. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Egypt.
10. Contact Information
For any questions or clarifications regarding these Terms & Conditions, please contact us at:
- Email: info@gateegypt.com
- Phone: +20 10 70033884
- Address: Tower 2 A – EL Maadi Star – Apt.3 – Cornish EL Maadi Cairo, Cairo Governorate, Egypt 11728